You may notice a shiny little sticker on your controller, this is a security measure put in place to deter tampering with our work should your controller begin to have issues. Any opening or internal tampering with the controller will void your warranty. Our warranty covers any defect or malfunction resulting from the build process and does not cover issues caused by external heat, moisture, and/or physical damage that is observed within the warranty period. The warranty includes but is not limited to; non-registering buttons or smart modifications, stick drift, remapping issues, shell deformities, and/or D.O.A's. Warranties regarding mic and charging port issues caused by physical damage are evaluated on a case-by-case basis. On occasion, issues may be able to be resolved by the customer with guidance from our support staff that will not void warranty.
For all warranty inquiries, please contact our support staff:
The Battle Beaver Promise:
We firmly stand beside our product as the best in the industry, however we understand that certain modifications we offer have a certain life span. Outside of the 30/120 day warranty that comes with your controller, we believe this shouldn't limit your gaming potential, so we will fix any rear button or smart modification throughout the life of the controller for the original owner at minimal charge. Shipping and handling charges will apply, if controller damage is extensive or a result from user frustration, rage, or sudden acceleration towards the floor/wall, additional charges will be applied.
Come on now, you're better than that.