Warranty Repairs
All warranty and policy information can be found below, please read thoroughly as our warranties have been updated. Updated warranty policies are retroactive and our Support Team is reaching out as necessary.
Submit your warranty repair request (RMA)
Once your Repair form is submitted, it will be reviewed by a member of our Support Team and will be either *approved or denied.
Once we have received your controller at our facility it will be checked-in, thoroughly tested, and investigated by one of our repair technicians.
A $0.00 invoice will be created for you to review and confirm. (Additional costs may be included where necessary).
Once you confirm your invoice, your controller will be entered into our expedited warranty repair queue.
*Upon approval of Warranty Repairs requests, products must be shipped to Battle Beaver no later than 7 days after the request is approved unless otherwise noted.
Types of Policies
Standard 90 day warranty
Provided with every controller, our Standard Warranty covers any functional issue resulting from customization or modification. Issues such as Thumbstick Drift are covered, and U.S domestic shipping is included for qualified repairs effective 90 days from the date of delivery.
1 year Limited Warranty
A single-use Limited Warranty available for purchase ($50) that covers any functional issue resulting from customization or modification. Issues such as Thumbstick Drift are covered, and U.S domestic shipping is included for qualified repairs effective 365 days from the date of delivery. A similar Recertification Limited Warranty can be purchased for continued coverage after use.
Recertification Limited Warranty
After a controller has used its 1 Year Limited Warranty for repairs, a single-use Recertification Limited Warranty can be purchased ($50) for continued coverage of the controller for 365 days from the date of the repair delivery. Can be repurchased after repair.
This warranty enables recertification of the thumbsticks to resolve Thumbstick Drift, and modification components such as Smart Triggers, but does not cover wear and tear on OEM internals such as the mainboard. This warranty also includes U.S domestic shipping for qualified repairs.
What are qualified repairs?
- The following possible defects or malfunctions as a result from modification are qualified for repairs during the full 90-Day period of the Standard Warranty include but are not limited to:
- Thumbstick drift (occurring within default game values)
- Non-registering button and Touchpad inputs
- Smart modifications issues i.e Triggers, Bumpers, D-Buttons, etc.
- Remapping issues
Issues regarding the microphone and charging ports, as a result from physical damage, are evaluated on a case-by-case basis.
Our Support team may request videos to confirm issues.
What is not covered under warranty?
- Aesthetic or cosmetic damage as a result of wear and tear
- Preference changes such as rear button relocation, tension adjustment, and modification removal.
- Issues that result from:
- Physical damage
- External heat, moisture, electricity
- Prolonged use, wear and tear
- Shipping costs to and from our facility for non-qualified repairs and preference changes.
Issues regarding the microphone and charging ports, as a result from physical damage, are evaluated on a case-by-case basis.
How does shipping work for qualified repairs?
- Domestic customers (USA only) will be provided with a pre-paid shipping label with which you may ship your controller back to us.
- For international customers under Standard Warranty, we ask that you ship the controller back to us via your preferred shipping carrier and method along with a receipt for the shipping costs. A maximum of $25 USD will be refunded back to you as reimbursement for the shipping costs to us (applies to Standard Warranty repairs only, not items sent back for return). Extended warranties do not include internaitonal shipping coverage.
What will void my warranty?
- The opening and internal tampering of the controller will void the warranty.
- Removal of the Warranty Sticker does not void the warranty; but it will prompt further investigation into determining if the controller was internally tampered with.
Battle Beaver reserves the right to terminate and refuse warranty and repair services for attempts of fraud and shenaniganry.
What is the turnaround time of repairs under warranty?
- Our estimated Warranty Repair speed is currently 5 - 7 Business Days after confirmation.
If my controller is still under waranty, are non-qualified repairs still expedited?
- If a controller is within a Warranty Period but is submitted for non-qualified repairs, the turnaround speed may be expedited free-of-charge after the repair invoice has been paid for.
On occasion, issues may be able to be resolved by the customer with guidance from our support staff that will not void warranty.