Returns
Battle Beaver Customs is dedicated to the satisfaction to their customers and is one of the few companies that offers returns on custom gaming equipment. Returned equipment may be inspected, refurbished, and listed for re-sale as a refurbished item.
30 day Money-Back Guarantee
All custom controllers have a money-back guarantee within 30 days of delivery.
We will accept your controller for return so long as it satisfies our Return Policy and after a 15% return fee.
Submit your Return request (RMA)
Once you Return form is submitted, it will be reviewed by a member of our Support Team and will be either *approved or denied.
Once we have received your controller at our facility it will be checked-in, thoroughly tested, and your refund will be processed.
Please note for all custom controllers a 15% return fee is held unless otherwise noted by our Support Team.
*Upon approval of Return requests, products must be shipped to Battle Beaver no later than 7 days after the request is approved unless otherwise noted.
What is your Return policy for Custom Controllers?
- Controller must show little to no signs of heavy wear or physical abuse. A certified Battle Beaver Technician will be inspecting all returns for any damage. A refund amount may be withheld depending on return conditions.
- Specialty items such as pre-installed controller grip, Custom Uploaded Home buttons, Rear shells with custom button placement, and other non-resalable modifications/repairs will not be refunded.
- Shipping costs will not be refunded (including RTS costs).
What is your Return policy for Parts and Accessories?
- Parts and accessories must be returned un-opened and un-used.
- Refunds will not be given for any part that is physically damaged or that was installed into a customer’s controller
- Shipping costs will not be refunded
How is my refund processed?
- Refunds can only be processed to the Original Method of Payment. If you used a pre-paid card we suggest choosing the “in-store credit” option
Non-refundable products and services:
- Expedited build speed (Beaver Boost)
- Personalization items (i.e engraving)
- OrderProtection services
- Repair and Upgrade services
- Shipping costs will not be refunded (including RTS costs).