SERVICE CENTER
Send in your controller for repair or upgrade services or come visit our Headquarters for a team member to assist you.
901 International Pkwy
Suite 200
Richardson, TX 75081
In-Store Hours:
Monday - Friday
10am - 4pm
*Beaver Boost is currently available for Service Center Requests!*
Battle Beaver Customs offers a wide array of services for 1st-Party stock controllers and controllers originally purchased from our store. Controllers repaired or upgraded through these services carry a 45-Day Limited Warranty that only covers items from the unit's previous visit.
If you are having issues with thumbstick drift, try using our recalibration guide first.
Please note: All enhancements will void any written or understood warranties offered by the respective manufacturer. Controllers that have pre-existing modifications installed by any individuals not a part of Battle Beaver Customs are ineligible for send-in services. Please do not send in ineligible controllers to our shop; they will be rejected and destroyed.
- - ALL PACKAGES that are shipped to our office must have a legible Ticket Number written on the outside of the package, OR on a note accompanying the controller.
- - Our current estimated Standard Service time is ~7 - 10 business days from when the controller is checked-in and the service invoice has been confirmed paid.
- - Packages that are delivered are checked-in by our technicians as they are received. Please allow ~2 - 4 business days for processing and invoicing.
- - Each controller submitted must be relatively clean and have its own Send-In Request Form.
DISCLAIMERS:
Once the initial invoice for repairs/upgrades has been emailed, customers will have 3 business days to purchase their services. If an invoice is left unpaid, the controller(s) will be subject to additional fees, with ownership forfeited following 10 business days. Replaced parts may not be able to be returned.
Please note that our In-Store services are cashless and require an email for pick-up.