Send in your controller for repair or upgrade services or come visit our Headquarters for a team member to assist you.

901 International Pkwy
Suite 200
Richardson, TX 75081

In-Store Hours:
Monday - Friday
10am - 4pm

Battle Beaver Customs offers a wide array of services for 1st-Party stock controllers and controllers originally purchased from our store. Controllers repaired or upgraded through these services carry a 45-Day Limited Warranty that only covers items from the unit's previous visit.

If you are having issues with thumbstick drift, try using our recalibration guide first.

Please note: All enhancements will void any written or understood warranties offered by the respective manufacturer. Controllers that have pre-existing modifications installed by any individuals not a part of Battle Beaver Customs are ineligible for send-in services. Please do not send in ineligible controllers to our shop; they will be rejected and destroyed.

• - ALL PACKAGES that are shipped to our office must have a legible Ticket Number written on the outside of the package, OR on a note accompanying the controller.
• - Our current estimated Standard Service time is ~10 - 15 business days from when the controller is checked-in and the service invoice has been confirmed paid.
• - Packages that are delivered are checked-in by our technicians as they are received. Please allow 2 - 4 business days for processing and invoicing.
• - Each controller submitted must be relatively clean and have its own Send-In Request Form.
  
  

Once the initial invoice for repairs/upgrades has been emailed, customers will have 3 business days to purchase their services. If an invoice is left unpaid, the controller(s) will be subject to additional fees, with ownership forfeited following 10 business days.

Modifications / repairs are not eligible for return or refund unless approved, and carry a 45-day warranty on invoiced items.

International: Customers are responsible for any additional fees resulted from a package not appropriately classified as a 'Repair' item.

Please note that our In-Store services are cashless and require an email for pick-up.