This is Chris, the owner of Battle Beaver.

Over the years we've always strived to prioritize transparent communication, especially during the wait between placing your order and receiving it, but admittedly this one took everyone by surprise so it took us a little bit to brainstorm a path forward.

About a week ago, we were made aware that production of the DualSense Edge (DSE) module has been completely shut down by the manufacturer. Since then, I’ve personally contacted all of our usual suppliers and even worked through one of the world’s top three retailers to get in touch with Sony directly. It has become clear this is now a global shortage, major distributors like Walmart, Best Buy, Target, and Amazon are all showing the module as unavailable through official channels.

We are currently exploring the option of placing a large direct order with Sony, and I am actively working through the details regarding pricing, timing, and availability.

The Magneto Mech (TMR) upgrade has received overwhelmingly positive feedback and has proven to be a new standard in the industry and vital upgrade for the DualSense Edge.

Here’s what we’re doing right now:

• Paused all new sales of the upgraded DSE modules,
• Working on placing a large direct order with Sony (awaiting final details),
• Offering to buy out remaining inventory from major distributors,
• Contacting over 1000 fulfilled Magneto Mech DSE module orders offering to buy their stock units, so we can upgrade and refresh them to like-new status.,
• Opened the option to our customers to mail-in their current modules for upgrade, or purchase from Sony’s website and input Battle Beaver’s shipping address (due to quantity restrictions of max 2 per customer we cannot purchase bulk from the site),

Please know I’m fully committed to keeping this product alive for as long as possible. If you have any questions please don’t hesitate to reach out to our support team.

We'll be using this page going forward to provide updates on this situation, so check back every now and then. In the meantime, use the links below to for our new Send-In and Trade-In processes.

Thank you for your continued trust and support.

Best regards,
Chris
Owner, Battle Beaver Customs