zCustom PS4 Controller

Rated 3.0 out of 5
from 1 Rating.

A Custom PS4 Controller - Created on 09/03/2016

$ 127.98

Average rating 3.0 out of 5
Based on 1 rating
0% of reviewers would recommend this product to a friend
1 Review
Review posted 8 months ago
Rated 3 out of 5

Great product - terrible experience

I was told hours before ordering my controller that the expected build time was about 7-10 business days. After about a week, I tweeted the battle beaver twitter and was told that the real expected delivery time was 10-15 business days. I was fine with that. After waiting another week, I decided to email supprt for the first time and recieved an answer of 15-20 business days. Which again, I was disappointed but okay with waiting the given time. I gave them space and on business day number 23 I decided to email once again. The email I received back infuriated me, stating that they had hired new employees which had slowed down the process currently, but in the long run would ultimately get my controller out to me faster. The reason I was angry at this response was because one, it was already passed 20 business days. But I felt like all the newer customers were being catered to more than customers that had spent money much earlier. In my mind, customer catering needs to go from earlier orders to new orders. But whatever, as they said multiple times "I'm supporting a small business". Which I get. I wouldn't order from anyone else, but I just had an awful experience this time around. Overall though, I'm very happy with my controller. But that doesn't make me forget about the terrible experience I had.

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