As our office combats the SARS-CoV-2 virus, we have made preparations to operate as safely as possible while travel and other operations are restricted.
On March 22nd, 2020 Dallas County (which covers Richardson, Texas where our facility resides) amended the Stay Home Stay Safe Order to include restrictions on business activity effective 11:59pm March 23rd, 2020 until 11:59pm April 3rd, 2020.
In following this Order, Battle Beaver Customs will be able to operate at a limited capacity until these restrictions are cleared by the appropriate governmental entities.
Please click here to see the full list of orders.
Production and support services will be limited as employees are able to work remotely. We are assessing our capability to provide answers and assist customers during this time, however please be aware that communication and logistical support will be extremely limited as our staff is isolated. For the foreseeable future, support will be limited to email communication only. These services are planned to be available for as long as possible and will include:
- Order fulfillment as limited production allows.
- Allowing new orders to still be placed with the understanding of a special delayed build / processing time.
- Accepting limited order updates and revisions, in addition to processing cancellation requests, via email.
- Continuing to accept Warranty Repairs with a delayed processing speed
- Providing troubleshooting support and potential DIY fixes for controllers that are not able to be sent in for repair.
During this time, we will NOT be able to:
- Build, Repair, and Fulfill Orders at a normal capacity. Processing and build speeds for certain products will be affected.
- Offer BoostedBuild Speed
- Immediately respond to any questions regarding order status or updates.
- Accept any non-warranty repair or upgrade for the foreseeable future.
- Accept any walk-in customers to our office for the foreseeable future.
We will continue to update this page with more information as we have it.
We are aware of the dangers that the 2019 novel Coronavirus disease presents to our team members and customers and will be complying with all Orders issued by governmental entities to protect our employees and customers.
We are going to combat the virus as much as possible while still maintaining the highest level of safety for ourselves and our customers. As more information is released and further developments occur, we will use this page to keep our customers and supporters up-to-date with our status.
We will continue to build and service as many controllers as possible while operating at a restricted capacity and urge everyone to follow the appropriate institutions for more information as the situation develops.
Please do your part to keep your neighbor safe. #washyourhands
Please see below for more information on what the virus is and how to protect yourself and others.
Battle Beaver Updates:
3/16/20 - Implemented additional safety precautions to prevent the spread of COVID-19:
- Requiring our technicians and staff to stay home if they feel any illness.
- Doubled the frequency of cleaning all equipment stations and common areas.
- Disinfecting all controllers and products before they are boxed for shipment.
3/16/20 - Disabled all non-warranty repairs and upgrades for the foreseeable future.
3/16/20 - No longer accepting walk-in customers to our office for the foreseeable future.
3/22/20 - Dallas County orders the ceasing of all non-essential business activity at facilities located within the county effective 11:59pm March 23rd, 2020 until 11:59pm April 3rd, 2020. For the full Order, see here.
3/22/20 - Steps are being taken to fulfill & ship as many orders as possible before the end of day, March 23rd 2020.
3/23/20 - Implemented protocols to allow limited production capacity with remote work options. Orders will continue to be fulfilled as much as possible during these restrictions.
3/23/20 - Support services are restricted to email communication only and will be extremely limited as our staff is isolated.
3/24/20 - As additional information has been released concerning the DFW area, Battle Beaver Customs will operate in a limited capacity until further guidelines are released.
COVID-19 INFORMATION (cdc.gov)
U.S Center of Disease Control COVID-19 Information
U.S Center for Disease Control Travel Alert
- There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
- The best way to prevent illness is to avoid being exposed to this virus.
- The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes.
- These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
- Take steps to protect yourself
- Clean your hands often
Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Take steps to protect others
- Stay home if you’re sick
- Cover coughs and sneezes
Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
Throw used tissues in the trash.
- Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
- Wear a facemask if you are sick
If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
- Clean and disinfect
Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
The information above is available on the U.S Center for Disease Control website here.