On March 22nd, 2020, Dallas County (which covers Richardson, Texas where our facility resides) amended the Stay Home Stay Safe Order to include restrictions on business activity, and has since expired as of May 15th, 2020.
We are still working hard to complete orders as quickly and safely as possible, and we would like to once again thank all of those who have given their patience and understanding during this delay.
As the struggles of everyday life seem to grow each week, your support has allowed us to maintain the safety and well-being of our technicians and team members as we continue our work.
From all of us here to you and yours,
Thank You <3
With the orders we received during our shutdown, we are now roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date.
Quick Pick Controllers are being built and shipped approximately 5 business days from the order date.
If you have ordered small parts or accessories, i.e C40 modules, these orders have their own processing speeds listed on the product page.
Specifically for C40 orders, all of the modules are put together in-house and due to the pandemic, production of them has been disrupted. Orders are being fulfilled shortly after new batches are received.
We are continuing to bring our production capacity to pre-pandemic levels and will continue to keep certain services, such as general controller repairs, unavailable until further notice.
Once again, in order to maintain the health of our employees and customers, Battle Beaver Customs will be following the Dallas County COVID-19 Health Guidance for the Public as we continue operations:
Production and support services will continue to be limited as social distancing and proper hygiene practices are observed within our office. Please be aware that for the foreseeable future, logistical support will be limited to email communications only. The following services are currently available and additional services will be available when possible.
Current services include:
As our technicians begin to return to the office and production logistics are streamlined, we will NOT be able to:
We are aware of the dangers that the 2019 novel Coronavirus disease presents to our team members and customers and will be complying with all Orders issued by governmental entities to protect our employees and customers.
We are going to combat the virus as much as possible while still maintaining the highest level of safety for ourselves and our customers. As more information is released and further developments occur, we will use this page to keep our customers and supporters up-to-date with our status.
We will continue to build and service as many controllers as possible while operating as safely as possible and urge everyone to follow the appropriate institutions for more information as the situation develops.
Please do your part to keep your neighbor safe. #washyourhands
Please see below for more information on what the virus is and how to protect yourself and others.
3/16/20 - Implemented additional safety precautions to prevent the spread of COVID-19:
3/16/20 - Disabled all non-warranty repairs and upgrades for the foreseeable future.
3/16/20 - No longer accepting walk-in customers to our office for the foreseeable future.
3/22/20 - Dallas County orders the ceasing of all non-essential business activity at facilities located within the county effective 11:59pm March 23rd, 2020 until 11:59pm April 3rd, 2020. For the full Order, see here.
3/22/20 - Steps are being taken to fulfill & ship as many orders as possible before the end of day, March 23rd 2020.
3/23/20 - Implemented protocols to allow limited production capacity with remote work options. Orders will continue to be fulfilled as much as possible during these restrictions.
3/23/20 - Support services are restricted to email communication only and will be extremely limited as our staff is isolated.
3/24/20 - As additional information has been released concerning the DFW area, Battle Beaver Customs will operate in a limited capacity until further guidelines are released.
4/3/20 - As County orders have been extended until April 30th, 2020, Battle Beaver Customs has transitioned more technicians to at-home production and will maintain limited support until local shelter-in-place orders are lifted.
4/23/20 - County orders have been extended until May 15th, 2020, Battle Beaver Customs will continue operating at limited production capacity and will maintain limited support until local shelter-in-place orders are lifted.
5/16/20 - County shelter-in-place orders have expired, however Battle Beaver Customs will continue to observe County guidelines until the Covid-19 pandemic subsides. It will take time to overcome the production delays caused by the virus, however it is our goal to return to full production capacity as soon and as safely as possible. Some services will remain unavailable until a later date.
6/1/2020 - We are roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date. Certain services continue to be unavailable until further notice, and production levels of custom controllers are steadily increasing.
The information above is available on the U.S Center for Disease Control website here.