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Safety Precautions: COVID-19

WASH YOUR HANDS

On March 22nd, 2020, Dallas County (which covers Richardson, Texas where our facility resides) amended the Stay Home Stay Safe Order to include restrictions on business activity, and has since expired as of May 15th, 2020. 

We are still working hard to complete orders as quickly and safely as possible, and we would like to once again thank all of those who have given their patience and understanding during this delay.

As the struggles of everyday life seem to grow each week, your support has allowed us to maintain the safety and well-being of our technicians and team members as we continue our work.

From all of us here to you and yours,

Thank You <3

 

 With the orders we received during our shutdown, we are now roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date.

Quick Pick Controllers are being built and shipped approximately 5 business days from the order date.

**BIG NOTE**:

If you have ordered small parts or accessories, i.e C40 modules, these orders have their own processing speeds listed on the product page. 

Specifically for C40 orders, all of the modules are put together in-house and due to the pandemic, production of them has been disrupted. Orders are being fulfilled shortly after new batches are received. 

We are continuing to bring our production capacity to pre-pandemic levels and will continue to keep certain services, such as general controller repairs, unavailable until further notice.

Once again, in order to maintain the health of our employees and customers, Battle Beaver Customs will be following the Dallas County COVID-19 Health Guidance for the Public as we continue operations:

Please click here to see the current RISK LEVEL.

Production and support services will continue to be limited as social distancing and proper hygiene practices are observed within our office. Please be aware that for the foreseeable future, logistical support will be limited to email communications only. The following services are currently available and additional services will be available when possible.

Current services include:

  • Order fulfillment as limited production allows.
  • Allowing new orders to still be placed with the understanding of a special delayed build / processing time. *Quick Pick Controllers will still be shipped in approx. 10 business days*
  • Accepting limited order updates and revisions, in addition to processing cancellation requests, via email.
  • Continuing to accept Warranty Repairs with a delayed processing speed
  • Providing troubleshooting support and potential DIY fixes for controllers that are not able to be sent in for repair.

As our technicians begin to return to the office and production logistics are streamlined, we will NOT be able to:

  • Build, Repair, and Fulfill Orders at full production capacityimmediately. Processing and build speeds for certain products will be affected.
  • Offer BoostedBuild Speed
  • Immediately respond to any questions regarding order status or updates.
  • Accept any non-warranty repair or upgrade for the foreseeable future.
  • Accept any walk-in customers to our office for the foreseeable future.

We will continue to update this page with more information as we have it.

We are aware of the dangers that the 2019 novel Coronavirus disease presents to our team members and customers and will be complying with all Orders issued by governmental entities to protect our employees and customers.

We are going to combat the virus as much as possible while still maintaining the highest level of safety for ourselves and our customers. As more information is released and further developments occur, we will use this page to keep our customers and supporters up-to-date with our status.

We will continue to build and service as many controllers as possible while operating as safely as possible and urge everyone to follow the appropriate institutions for more information as the situation develops.

Please do your part to keep your neighbor safe. #washyourhands

Please see below for more information on what the virus is and how to protect yourself and others.

Battle Beaver Updates:

3/16/20 - Implemented additional safety precautions to prevent the spread of COVID-19:

  • Requiring our technicians and staff to stay home if they feel any illness.
  • Doubled the frequency of cleaning all equipment stations and common areas.
  • Disinfecting all controllers and products before they are boxed for shipment.

3/16/20 - Disabled all non-warranty repairs and upgrades for the foreseeable future.

3/16/20 - No longer accepting walk-in customers to our office for the foreseeable future.

3/22/20 - Dallas County orders the ceasing of all non-essential business activity at facilities located within the county effective 11:59pm March 23rd, 2020 until 11:59pm April 3rd, 2020. For the full Order, see here

3/22/20 - Steps are being taken to fulfill & ship as many orders as possible before the end of day, March 23rd 2020.

3/23/20 - Implemented protocols to allow limited production capacity with remote work options. Orders will continue to be fulfilled as much as possible during these restrictions.

3/23/20 - Support services are restricted to email communication only and will be extremely limited as our staff is isolated.

3/24/20 - As additional information has been released concerning the DFW area, Battle Beaver Customs will operate in a limited capacity until further guidelines are released. 

4/3/20 - As County orders have been extended until April 30th, 2020, Battle Beaver Customs has transitioned more technicians to at-home production and will maintain limited support until local shelter-in-place orders are lifted.

4/23/20 - County orders have been extended until May 15th, 2020, Battle Beaver Customs will continue operating at limited production capacity and will maintain limited support until local shelter-in-place orders are lifted.

5/16/20 - County shelter-in-place orders have expired, however Battle Beaver Customs will continue to observe County guidelines until the Covid-19 pandemic subsides. It will take time to overcome the production delays caused by the virus, however it is our goal to return to full production capacity as soon and as safely as possible. Some services will remain unavailable until a later date.

6/1/2020 - We are roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date. Certain services continue to be unavailable until further notice, and production levels of custom controllers are steadily increasing.

 

COVID-19 INFORMATION (cdc.gov)

U.S Center of Disease Control COVID-19 Information

U.S Center for Disease Control Travel Alert

Know How it Spreads

Illustration: woman sneezing on man

 

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs or sneezes.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

- Take steps to protect yourself

Illustration: washing hands with soap and water

 

- Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
Illustration: Woman quarantined to her home

 

- Avoid close contact

Take steps to protect others

man in bed

 

- Stay home if you’re sick

woman covering their mouth when coughing

 

- Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
man wearing a mask

 

- Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
cleaning a counter

 

- Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

The information above is available on the U.S Center for Disease Control website here.