We firmly stand beside our product as the best in the industry, however we understand that certain modifications we offer have a certain life span. We think that this shouldn’t limit your gaming potential, so we will fix any rear button or smart trigger mechanism throughout the life of the controller free-of-charge for its original owner. If your controller is no longer within warranty then shipping and handling charges will apply, however the repair will still be free-of-charges. If damages to the buttons or triggers are a result from user frustration or rage, repair fees may be applied. Come on dude.
Once upon a time products were built to last and we intend to continue this tradition as best we can, but we also know that nothing good lasts forever. Just like an automobile, a little TLC and occasional maintenance can see a controller last for years. Go ahead and fill out our form we'll get right on it.