Frequently Asked Questions

Q. What do I do if my controller won't sync to the xbox?
Q. What do I do if while playing online I can hear people talking but they can't hear me? Or visa versa?
Q. What do I do if my buttons seem to be sluggish or not responding or acting erratically?
Q. What do I do if my controller is moving faster in one direction and slower in the other?
Q. What do I do if my character is constantly looking or turning in one direction without any input?
Q. What do I do if my buttons feel like they are sticking into the controller when I press them?
Q. BBC iPhone Cable: What does it mean if it says this device cannot be supported? 
Q. How do I set my rear buttons with a remap chip installed?
Q. My controller seems to be acting sporadic and seems to have trouble connecting to the Xbox. What should I do?
Q. Is SquidGrip permanent?
Q. Will KontrolFreeks fit on your Xbox One and PS4 Thumbsticks?
Q. Will KontrolFreeks fit on your Domed Thumbsticks?

 

Troubleshooting F.A.Q.

Q. What do I do if my controller won't sync to the xbox?

Unplug the power cable from the back of your console, wait 30 seconds, plug the power cable back into your console and restart your console. This is known as a cold reboot or a power cycle. 

Back to top

Q. What do I do if while playing online I can hear people talking but they can't hear me? Or visa versa?

 Be sure to check all connections between your headset, controller, console and television that they are all fulling plugged in. If that doesn't work, unplug the power cable from the back of your console, wait 30 seconds, plug the power cable back into your console and restart your console. This is known as a cold reboot or a power cycle. 

Back to top

Q. What do I do if my face buttons seem to be sluggish or not responding or acting erratically?

 If this is your issue, then the best way to fix this is to completely restart your controller and console. For your controller, unplug it from your console or take out the batteries to completely shut off your controller before turning it back on. Be sure to do this as you are restarting your console. For your console, unplug the power cable from the back of your console, wait 30 seconds, plug the power cable back into your console and restart your console. This is known as a cold reboot or a power cycle.   

Back to top

Q. What do I do if my controller is moving faster in one direction and slower in the other?

If you are having this issue then it is mostly likely the thumbstick mech will need to be replaced. You can go to our Repair and Upgrade form and select Replace Thumbstick Mech under Repairs either or both thumbsticks. Click here for the form.

Back to top

Q. What do I do if my character is constantly looking or turning in one direction without any input?

 If you are having this issue then it is mostly likely the thumbstick mech will need to be replaced. You can go to our Repair and Upgrade form and select Replace Thumbstick Mech under Repairs either or both thumbsticks. Click here for the form.

Back to top

Q. What do I do if my buttons feel like they are sticking into the controller when I press them?

 If you are having this issue then it is mostly likely the the button ports are getting dirty. You will more than likely need to open up your controller for a proper cleaning, or you can go to our Repair and Upgrade form and select Button Cleaning under Repairs and we can do it for you. Click here for the form.

Back to top

Q. BBC iPhone Cable: What does it mean if it says this device cannot be supported? 

You may be using too low amperage of a charger or may simply need to unplug the charger and plug it back in.

Back to top

 Product F.A.Q.

 

Q. How do I set my rear buttons with a remap chip installed?

Click Here for instructions on how to set your Xbox One controller.  

Click Here for instructions on how to set your PS4 controller.

Video instructions on how to remap your controller

Back to top

Q. My controller seems to be acting sporadic and seems to have trouble connecting to the Xbox. What should I do?

Unplug the power cable from the back of your console, wait 30 seconds, plug the power cable back into your console and restart your console. This is known as a cold reboot or a power cycle. 

Back to top

Q. Is SquidGrip permanent?

 No but it will leave a sticky residue if removed.

Back to top

Q. Will KontrolFreeks fit on your Xbox One and PS4 Thumbsticks?

Yes, use the Xbox One or PS4 KontrolFreeks

Back to top

Q. Will KontrolFreeks fit on your Domed Thumbsticks?

 Yes, use the Xbox 360 or PS3 KontrolFreeks

Back to top