Safety Precautions: Covid-19


We are still working hard to complete orders as quickly and safely as possible, and we would like to once again thank all of those who have given their patience and understanding during this delay. As the struggles of everyday life seem to grow each week, your support has allowed us to maintain the safety and well-being of our technicians and team members as we continue our work. 


From the bottom of our hearts,


Thank You <3


On March 22nd, 2020, Dallas County (which covers Richardson, Texas where our facility resides) amended the Stay Home Stay Safe Order to include restrictions on business activity, and has since expired as of May 15th, 2020. With the orders we received during our shutdown, we are currently estimating our current build time for Custom Controller orders to be approximately 8 - 10 weeks from the order date.


We are aware of the dangers that the 2019 novel Coronavirus disease presents to our team members and customers and will be complying with all Orders issued by governmental entities to protect our employees and customers. We are going to combat the virus as much as possible while still maintaining the highest level of safety for ourselves and our customers. As more information is released and further developments occur, we will use this page to keep our customers and supporters up-to-date with our status. 

We will continue to build and service as many controllers as possible while operating as safely as possible and urge everyone to follow the appropriate institutions for more information as the situation continues to develop. More information is posted at the bottom of this page concerning the virus and safety procedures.


As we steadily bring our production capacity to pre-pandemic levels, we will continue to keep certain services such as general controller repairs unavailable until further notice.

As always, in order to maintain the health of our employees and customers, Battle Beaver Customs will be following the Dallas County COVID-19 Health Guidance for the Public as we continue operations: Please click here to see the current risk level.


**BIG NOTE**

  • Quick Pick Controllers are being shipped in approx. 6 business days
  • If you have ordered small parts or accessories, i.e C40 modules, these orders have their own processing speeds listed on the product page. 

Production and support services will continue to be limited as social distancing and proper hygiene practices are observed within our office. The following services are currently available and additional services will be available when possible.

Current services include:

  • Order fulfillment as limited production allows.
  • New orders can still be placed with the understanding of a special delayed build / processing time.
  • Accepting limited order updates and revisions, in addition to processing cancellation requests
  • Accepting Warranty Repairs and Non-Warranty Repairs with a delayed processing speed
  • Providing troubleshooting support and potential DIY fixes for controllers that are not able to be sent in for repair.

As certain production logistics continue to be streamlined, we will NOT be able to:

  • Offer Boosted Build Speed
  • Accept any walk-in customers to our office for the foreseeable future

Please do your part to keep your neighbor safe <3 #washyourhands


Battle Beaver Updates:

3/16/20- Implemented additional safety precautions to prevent the spread of COVID-19:

  • Requiring our technicians and staff to stay home if they feel any illness.
  • Doubled the frequency of cleaning all equipment stations and common areas.
  • Disinfecting all controllers and products before they are boxed for shipment.

3/16/20 - Disabled all non-warranty repairs and upgrades for the foreseeable future.

3/16/20 - No longer accepting walk-in customers to our office for the foreseeable future.

3/22/20 - Dallas County orders the ceasing of all non-essential business activity at facilities located within the county effective 11:59pm March 23rd, 2020 until 11:59pm April 3rd, 2020. For the full Order, see here.


3/22/20 -Steps are being taken to fulfill & ship as many orders as possible before the end of day, March 23rd 2020.*Previously this update was crossed out as further clarification allowed our facility to remain open with only team members needed for minimum operations (i.e receiving supplies, managing at-home technicians, etc.)

3/23/20 - Implemented protocols to allow limited production capacity with remote work options. Orders will continue to be fulfilled as much as possible during these restrictions.

3/23/20 - Support services are restricted to email communication only and will be extremely limited as our staff is isolated.

3/24/20 - As additional information has been released concerning the DFW area, Battle Beaver Customs will operate in a limited capacity until further guidelines are released.

4/3/20 - As County orders have been extended until April 30th, 2020, Battle Beaver Customs has transitioned more technicians to at-home production and will maintain limited support until local shelter-in-place orders are lifted.

4/23/20 - County orders have been extended until May 15th, 2020, Battle Beaver Customs will continue operating at limited production capacity and will maintain limited support until local shelter-in-place orders are lifted.

5/16/20 - County shelter-in-place orders have expired, however Battle Beaver Customs will continue to observe County guidelines until the Covid-19 pandemic subsides. It will take time to overcome the production delays caused by the virus, however it is our goal to return to full production capacity as soon and as safely as possible. Some services will remain unavailable until a later date.

6/1/2020 - We are roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date. Certain services continue to be unavailable until further notice, and production levels of custom controllers are steadily increasing.

7/27/2020 - While our facility continues to follow current safety regulations, production is still increasing towards pre-pandemic levels. Custom Controller orders are still expecting to be fulfilled approx. 12 weeks from the order date, while Quick Pick controllers have a current lead time of approx. 10-12 business days. Small parts and accessories fulfillment varies, but have typically shipped within 1-3 business days. Our support staff are beginning to return the office and we are expecting to have phone support soon.

Unfortunately our send-in service will remain closed until further notice, while we understand the importance and need for repairs, this decision has been made with the well-being of our team and customers in mind. Additionally, we are unsure if we would be forced to suspend this service once again in the future, whether it be from more stay-at-home orders or otherwise.

Thank you once again for your support, patience, and understanding as we continue to operate during these times.

8/10/20 -**During the pandemic, our modified office hours are from Monday to Friday, 10:00 AM to 4:00 PM Central Time. As our support staff have been returning to the office, we are happy to announce that our phone support is returning with limited availability. 

8/11/20 - This page was reorganized and updated to reflect current information and practices mentioned in previous updates.


10/01/20 - Earlier this week we officially began accepting controllers for repair once more. We have some new policies in place that we're confident will prevent any issues from receiving larger volumes of packages. When sending in your controller for repair, please make sure that the Entry I.D is included inside and written on the package so we can clearly identify the controller(s).

Thank you again for your support and understanding!


COVID-19 Information (CDC.gov)

Know how it spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

Cover your mouth and nose with a mask when around others

(Image of man wearing facemask.)

  • You could spread COVID-19 to others even if you do not feel sick.
  • The mask is meant to protect other people in case you are infected.
  • Everyone should wear a mask in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
  • Masks should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Do NOT use a mask meant for a healthcare worker. Currently, surgical masks and N95 respirators are critical supplies that should be reserved for healthcare workers and other first responders.
  • Continue to keep about 6 feet between yourself and others. The mask is not a substitute for social distancing.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them. Use detergent or soap and water prior to disinfection.
  • Then, use a household disinfectant. Most common EPA-registered household disinfectants will work.

Avoid Close Contact

Cover Coughs and sneezes

  • Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Monitor Your Health Daily

  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
  • Especially important if you are running essential errands, going into the office or workplace, and in settings where it may be difficult to keep a physical distance of 6 feet.
  • Take your temperature if symptoms develop.
  • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.
  • Follow CDC guidance if symptoms develop.

Wash your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • It’s especially important to wash:
  • Before eating or preparing food
  • Before touching your face
  • After using the restroom
  • After leaving a public place
  • After blowing your nose, coughing, or sneezing
  • After handling your mask
  • After changing a diaper
  • After caring for someone sick
  • After touching animals or pets
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.