While our facility continues to follow current safety regulations, production is still increasing towards pre-pandemic levels. Custom Controller orders are still expecting to be fulfilled approx. 12 weeks from the order date, while Quick Pick controllers have a current lead time of approx. 10 business days. Small parts and accessories fulfillment varies, but have typically shipped within 1-3 business days. Our support staff are beginning to return the office and we are expecting to have phone support soon.
Unfortunately our send-in service will remain closed until further notice, while we understand the importance and need for repairs, this decision has been made with the well-being of our team and customers in mind. Additionally, we are unsure if we would be forced to suspend this service once again in the future, whether it be from more stay-at-home orders or otherwise.
Thank you once again for your support, patience, and understanding as we continue to operate during these times.