COVID-19 UPDATE: 6/1/20

By Ivan Chau Jun 01, 20

We are still working hard to complete orders as quickly and safely as possible, and we would like to once again thank all of those who have given their patience and understanding during this delay.

As the struggles of everyday life seem to grow each week, your support has allowed us to maintain the safety and well-being of our technicians and team members as we continue our work.

From all of us here to you and yours,

Thank You <3

 

As stated previously, with the orders we received during our shutdown, we are now roughly estimating our current build time for Custom Controller Orders to be approximately 12 weeks from the order date.

Quick Pick Controllers are being built and shipped approximately 5 business days from the order date.

We are also continuing to bring our production capacity to pre-pandemic levels and will continue to keep certain services, such as general controller repairs, unavailable until further notice.

 

**BIG NOTE**:

If you have ordered small parts or accessories, i.e C40 modules, these orders have their own processing speeds listed on the product page. 

Specifically for C40 orders, all of the modules are put together in-house and due to the pandemic, production of them has been disrupted. At the time of this writing, we're at about a 5-6 business day production time with orders being fulfilled shortly after batches are received. 

Written by Ivan Chau